Shipping Policy

Where we deliver

We currently accept and deliver orders only within the United Kingdom.

Delivery service and charges

Orders are normally sent using Royal Mail. The delivery options and charges available for an order are calculated and displayed at checkout before payment. Delivery charges can vary according to the order.

Standard postage is free when the order value is £15 or more after discounts and promotions have been applied. If an order later falls below that threshold because it is changed or partially cancelled before dispatch, the delivery charge shown for the revised order may apply.

Production and dispatch

Many of our products are personalised or made to order. The estimated dispatch date shown on the relevant product page or during ordering is the best current estimate and can vary with order volumes, product requirements and production capacity.

Where Priority Production is offered, paying the additional fee moves the order into our priority production queue. It does not guarantee same-day production or same-day dispatch. Delivery time begins after the order has been dispatched, not when the order is placed.

We will email you when your order status changes, including when it has been dispatched.

Delivery estimates and delays

Any delivery date or transit time is an estimate unless we expressly agree a guaranteed date in writing. We are not responsible for delays outside our reasonable control, but this does not affect your statutory rights. Unless a different period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Please contact orders@ezgift.co.uk if an order has not arrived within a reasonable time after the dispatch email. We may ask you to confirm the delivery address and allow the carrier’s investigation period before arranging an appropriate remedy.

Addresses and returned parcels

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correcting. We cannot guarantee that an address can be changed once production or dispatch processing has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we will contact you. A reasonable additional delivery charge may be required before it is sent again, except where the return was caused by our error or the carrier’s failure.

Contact

For delivery questions, email orders@ezgift.co.uk.